If you purchase a product that we deliver to you:
You may cancel your order (or any part of it, remember crates are considered an individual item) for any reason before delivery or within 30 days after delivery by getting in contact with us, either by phone or email.
This is subject to the following conditions:
The product must be unused, as new and as sold, in re-saleable condition and returned in the original product packaging. Please note only full packs can be returned.
Bags of cement and adhesives cannot be returned, as they are perishable items.
You will receive a full refund of the price paid less relevant collection and re-stocking charges.
If the product you purchase is damaged or faulty, we may offer an exchange or refund as appropriate in accordance with your legal rights.
If you can see some of the delivery has arrived damaged, you must sign for it as "damaged" on arrival. That way it will be easier for us to organise replacements, It is very important for you to inspect the delivery as much as you can before signing.
Breakages can happen and we will send out replacements as soon as we can. To help us, we recommend that you open all products and check exactly how many individual slabs are broken, in situ, in the crate, take photographs of the breakages, then contact our office.
Return of Paving and Block Paving crates:
Return of any crates will incur a higher collection / return rate due to transportation requirements. You will be responsible for any return shipping costs (excludes damages).
These returns policy terms are in addition to your legal rights.